"If your emotional abilities aren't in hand, if you don't have
self-awareness, if you are not able to manage your distressing
emotions, if you can't have empathy and have effective
relationships, then no matter how smart you are, you are not
going to get very far."
Daniel Goleman
Goleman 's model of of Emotional and Social Intelligence consists of four parts i.e.
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
Commensurate with these domains, there are learned competencies which are based on underlying abilities that make for exceptional individuals in the workplace. In other words, competencies which can be developed by individuals.
Goleman, together with colleague Richard Boyatzis, have identified twelve generic competencies. These twelve generic competencies are believed to exemplify the core of distinguishing abilities of leaders across a variety of organisations.
There are two groups of of competencies i.e.
- Self-management competencies that consist of
- Emotional self-awareness
- Emotional self-control
- Positive outlook
- Achievement orientation
- Adaptability
- Relationship management competencies that consist of
- Empathy
- Organisational awareness
- Influence
- Coach and mentor
- Inspirational leadership
- Teamwork
- Conflict management
Few among us would turn down the chance to become more self-confident, more in control, more motivated and more influential. Learning how to gain these ‘competencies’ – and many more – is what you will take away from EQ 101.
No, you may not be a perfect fit with all the elements you see in the table below – but you will acquire a new skill set that best suits you as an individual – one that helps enhance your existing strengths and lets you work better within your limitations.
Remember, the ingredients for outstanding performance require that you have strengths in only a given number of competencies (maybe six or more), and that these strengths are spread across all five areas of emotional intelligence.
This fact is a guiding principle behind the content of our workshop.
There are many paths to excellence.
| Element | EI Component | Competence |
| PERSONAL COMPETENCE (How you manage yourself) |
Self Awareness (Knowing your internal states, preferences, resources and intuitions) |
• Emotional awareness • Accurate self-assessment. • Self-confidence. |
| Self Regulation (Managing your internal states, impulses and resources) |
• Self control • Trustworthiness • Conscientiousness • Adaptability • Innovation |
|
| Motivation (Emotional tendencies that guide or facilitate reaching your goals) |
• Achievement drive • Commitment • Initiative • Optimism
|
|
| SOCIAL COMPETENCE (How you manage relationships) |
Empathy (Awareness of others’ feelings, needs and concerns) |
• Understanding others |
| Social Skills (Adeptness at inducing desirable responses in others) |
• Influence • Communication • Conflict management • Leadership • Change catalyst • Building bonds • Collaboration and cooperation • Team capabilities |